All sales are final!
However, exchanges are accepted IF WE SENT YOU THE WRONG ITEM. Requests for exchanges must be made within 5 business days of receipt of product(s). Exchanges must be preauthorized by Gorgeous Queenz Collection LLC
Eligible product(s) for replacement must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags if attached, not brushed, combed, picked, cut, washed, removed from the weft or processed) and in original packaging. If product(s) has been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized for an exchange. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Exchange items must be returned to Gorgeous Queenz Collection LLC within 5 days from receipt of the package. Once we receive your exchange package, please allow up to 7 business days for the exchange process to complete. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value. We ship via the method chosen on the original order, unless instructions in the exchange specify otherwise.
Units may not be styled exactly the same but will be fulfilled.
If you have a problem with the hair please contact us. We will not exchange any hair or units that have been installed. Units cant be returned for refund due to customization.
IMPORTANT: IF YOU GET A CUSTOM WIG MADE, PLEASE MAKE SURE YOUR MEASUREMENTS ARE ACCURATE. IF I HAVE TO REMAKE A WIG DUE TO YOU SENDING THE WRONG MEASUREMENTS, THERE WILL BE A $45 FEE.
If you gave the proper measurements and your unit doesn't fit, we will fix the issue. To fix the issue, you must send the Unit back within 72 hours of receiving.
Wigs, Clipins, Special orders including colored hair can not be exchanged or returned, as this is hair that has been lightened and/or colored (processed) for your order, by your request: all ombres, and any other custom coloring or lightened hair and any special requests such as clips. ALL SALES ARE FINAL
WE DO NOT HAVE A REFUND POLICY. ALL SALES ARE FINAL.
WE RESERVE THE RIGHT TO DENY ANY EXCHANGES OR DENY/CANCEL TRANSACTIONS.
We DO NOT keep hair on hand.
2 to 7 Business days of processing is needed before your order is shipped.
Some mail carriers and bank institutions may not do processing on the weekends and/or holidays, please keep that in mind.
Processing may be extended for wigs.
After processing is complete, please allow at least 3 days to receive .
We are not responsible for damaged, Stolen , or lost packages.
Tracking Information will be sent via PayPal / Stripe Email provided / the email used when the order was placed.
All orders $150+ will require a signature.
All orders $150+ may require additional verification upon request.
Check the FAQ for detailed shipping and processing.
Once order is processed you cannot make any changes no exceptions.
Order will be shipped via Stripe/ PayPal address provided.
We do NOT ship to PO Boxes!
BILLING AND SHIPPING ADDRESS MUST MATCH OTHERWISE YOUR ORDER WILL BE CANCELED MINUS A $25 PROCESSING FEE.