Custom Closure Unit Service

There will be Absolutely NO REFUNDS 

Please refer to our Policy before checking out to be clear if you need any clarifications. 

Refer to our FAQ for the processing times or any other Frequently Asked Questions.

ALL SALES ARE FINAL!

However, exchanges are accepted IF WE SENT YOU THE WRONG ITEM. Requests for exchanges must be made within 5 business days of receipt of product(s). Exchanges must be preauthorized by Gorgeous Queenz Collection LLC

 Eligible product(s) for replacement must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags if attached, not brushed, combed, picked, cut, washed, removed from the weft or processed) and in original packaging. If product(s) has been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized for an exchange. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Exchange items must be returned to Gorgeous Queenz Collection LLC within 5 days from receipt of the package. Once we receive your exchange package, please allow up to 7 business days for the exchange process to complete. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value. We ship via the method chosen on the original order, unless instructions in the exchange specify otherwise.

 

Once order is processed you cannot make any changes no exceptions.

Order will be shipped via Stripe/ PayPal address provided. 

We do NOT ship to PO Boxes!

BILLING AND SHIPPING ADDRESS MUST MATCH OTHERWISE YOUR ORDER WILL BE CANCELED MINUS A $25 PROCESSING FEE.

All Online Orders are processed and shipped during (Mon-Fri)

Available Business Hours 8:30am - 4pm EST (Mon-Fri) 

We operate on a PRE ORDER System. Your purchase will be shipped ONLY AFTER completion of the processing of your order. 

-Selection

-Verification of your Shipping/Billing Address

-Some orders may require further verification

-Confirmation of payment processed through our payment processor (Paypal or Stripe )

(2-7 Days) (Please be aware that some banking institutions may not process during weekends and/or holidays.)

 

For Example orders received on Tuesday, the funds should be paid to us by Thursday, and orders received on a Friday are paid to us by Tuesday/Wednesday. If a holiday is on a Monday, payments for orders placed on Friday would not arrive to us until around Thursday. ( Using Stripe )

 

SHIPPING TERMS:

Once your order has been processed, it will be shipped via USPS.

Once shipped, please allow atleast 3 Days for your item to be delivered upon completion of processing. ( Please be aware that some mailing carriers may not process during weekends and/or holidays.)

 

For Natural Color hair please allow at least 7-16 business days to arrive after order is placed.

 

TRACKING YOUR ORDER:

Tracking number will be provided via contact info that you have provided (Email)

once your order has been processed.

To track all orders, Visit: www.usps.com

 

SHIPPING DELAYS: 

Once correct shipping information has been verified, orders will be shipped. 

We will NOT ship to PO Boxes.

 

BILLING AND SHIPPING ADDRESS MUST MATCH OR ORDER WILL BE CANCELED

Gorgeous Queenz Collection CAN NOT be held responsible for shipping delays caused by the customer (giving wrong or incomplete address), shipping carriers or holidays. We are not responsible for packages lost by postage.

We are not responsible for any damaged or stolen packages. 

ALL orders over $150 will require a signature 

 

BACKORDERS:

If an item is out of stock; we will immediately notify you by email of the delay.